Netiquette

This guide was taken from Delaware Tech in the United States. See author's information at the bottom of the page for the original address and authors. This page may be reproduced, distributed and linked to in any way, as long as the original credits and contents are retained.

Although the web is not discussed in great detail, netiquette is far more important in email, news, etc, as you are communicating with a specific person or group of people, rather than to the internet as a whole. It is important to note that if your website contains information or images that may be offensive to some people, you should warn of this before allowing access to it. It is also important on the web to consider legal implications - in other words, do not put up illegal material. More information can be found in the Force9 Acceptable use policies and legal information sections.

Status of this memo provides information for the Internet community. This memo does not specify an Internet standard of any kind. Distribution of this memo is unlimited.

Abstract

This document provides a minimum set of guidelines for Network Etiquette (Netiquette) which organizations may take and adapt for their own use. As such, it is deliberately written in a bulleted format to make adaptation easier and to make any particular item easy (or easier) to find. It also functions as a minimum set of guidelines for individuals, both users and administrators. This memo is the product of the Responsible Use of the Network (RUN) Working Group of the IETF.

• 1.0 Introduction
• 2.0 One-to-One Communication
  • 2.1 For mail
  • 2.2 For talk
• 3.0 One-to-Many Communication
  • 3.1.1 General Guidelines for mailing lists and NetNews
  • 3.1.2 Mailing List Guidelines
  • 3.1.3 NetNews Guidelines
  • 3.2 Administrator Guidelines
  • 3.3 Moderator Guidelines
• 4.0 Information Services
  • 4.1.1. General guidelines
  • 4.1.2 Real Time Interactive Services Guidelines (MUDs MOOs IRC)
  • 4.2 Administrator Guidelines
• 5.0 Selected Bibliography
• 6.0 Author's Address

In the past, the population of people using the Internet had "grown up" with the Internet, were technically minded, and understood the nature of the transport and the protocols. Today, the community of Internet users includes people who are new to the environment. These "Newbies" are unfamiliar with the culture and don't need to know about transport and protocols. In order to bring these new users into the Internet culture quickly, this Guide offers a minimum set offered to know about transport and protocols. In order to bring these new users into the Internet culture quickly, this Guide offers a minimum set of behaviours which organizations and individuals may take and adapt for their own use. Individuals should be aware that no matter who supplies their Internet access, be it an Internet Service Provider through a private account, or a student account at a University, or an account through a corporation, that those organizations have regulations about ownership of mail and files, about what is proper to post or send, and how to present yourself. Be sure to check with the local authority for specific guidelines.

We've organized this material into three sections: One-to-one communication, which includes mail and talk; One-to-many communications, which includes mailing lists and NetNews; and Information Services, which includes ftp, WWW, Wais, Gopher, MUDs and MOOs. Finally, we have a Selected Bibliography, which may be used for reference.

We define one-to-one communications as those in which a person is communicating with another person as if face-to-face: a dialog. In general, rules of common courtesy for fine one-to-one communications as those in which a person is communicating with another person as if face-to-face: a dialog. In general, rules of common courtesy for interaction with people should be in force for any situation and on the Internet it's doubly important where, for example, body language and tone of voice must be inferred. For more information on Netiquette for communicating via electronic mail and talk, check references [1,23,25,27] in the Selected Bibliography.

• Unless you have your own Internet access through an Internet provider, be sure to check with your employer about ownership of electronic mail. Laws about the ownership of electronic mail vary from place to place.
• Unless you are using an encryption device (hardware or software), you should assume that mail on the Internet is not secure. Never put in a mail message anything you would not put on a postcard.
• Respect the copyright on material that you reproduce. Almost every country has copyright laws.
• If you are forwarding or re-posting a message you've received, do not change the wording. If the message was a personal message to you and you are re-posting to a group, you should ask permission first. You may shorten the message and quote only relevant parts, but be sure you give proper attribution.
• Never send chain letters via electronic mail. Chain letters are forbidden on the Internet. Your network privileges will be revoked. Notify your local system administrator if your ever receive one.
• A good rule of thumb: Be conservative in what you send and liberal in what you receive. You should not send heated messages (we call these "flames") even if you are provoked. On the other hand, you shouldn't be surprised if you get flamed and it's prudent not to respond to flames.
• In general, it's a good idea to at least check all your mail subjects before responding to a message. Sometimes a person who asks you for help (or clarification) will send another message which effectively says "Never Mind". Also make sure that any message you respond to was directed to you. You might be cc:ed rather than the primary recipient.
• Make things easy for the recipient. Many mailers strip header information which includes your return address. In order to ensure that people know who you are, be sure to include a line or two at the end of your message with contact information. You can create this file ahead of time and add it to the end of your messages. (Some mailers do this automatically.) In Internet parlance, this is known as a ".sig" or "signature" file. Your .sig file takes the place of your business card. (And you can have more than one to apply in different circumstances.)
• Be careful when addressing mail. There are addresses which may go to a group but the address looks like it is just one person. Know to whom you are sending.
• Watch cc's when replying. Don't continue to include people if the messages have become a 2-way conversation.
• In general, most people who use the Internet don't have time to answer general questions about the Internet and its workings. Don't send unsolicited mail asking for information to people whose names you might have seen in RFCs or on mailing lists.
• Remember that people with whom you communicate are located across the globe. If you send a message to which you want an immediate response, the person receiving it might be at home asleep when it arrives. Give them a chance to wake up, come to work, and login before assuming the mail didn't arrive or that they don't care.
• Verify all addresses before initiating long or personal discourse. It's also a good practice to include the word "Long" in the subject header so the recipient knows the message will take time to read and respond to. Over 100 lines is considered "long".
• Know whom to contact for help. Usually you will have resources close at hand. Check locally for people who can help you with software and system problems. Also, know whom to go to if you receive anything questionable or illegal. Most sites also have "Postmaster" aliased to a knowledgeable user, so you can send mail to this address to get help with mail.
• Remember that the recipient is a human being whose culture, language, and humour have different points of reference from your own. Remember that date formats, measurements, and idioms may not travel well. Be especially careful with sarcasm.
• Use mixed case. UPPER CASE LOOKS AS IF YOU'RE SHOUTING.
• UPPER CASE LOOKS AS IF YOURE SHOUTING. >
• Use symbols for emphasis. That *is* what I meant. Use underscores for underlining. _War and Peace_ is my favourite book.
• Use smiles to indicate tone of voice, but use them sparingly. :-) is an example of a smiley (Look sideways). Don't assume that the inclusion of a smiley will make the recipient happy with what you say or wipe out an otherwise insulting comment.
• Wait overnight to send emotional responses to messages. If you have Wait overnight to send emotional responses to messages. If you have really strong feelings about a subject, indicate it via FLAME ON/OFF enclosures. For example:
  FLAME ON:
  This type of argument is not worth the bandwidth it takes to send it. It's illogical and poorly reasoned. The rest of the world agrees with me.
  FLAME OFF
• Do not include control characters or non-ASCII attachments in messages unless they are MIME attachments or unless your mailer encodes these. If you send encoded messages make sure the recipient can decode them.
• Be brief without being overly terse. When replying to a message, include enough original material to be understood but no more. It is extremely bad form to simply reply to a message by including all the previous message: edit out all the irrelevant material.
• Limit line length to fewer than 65 characters and end a line with a carriage return.
• Mail should have a subject heading which reflects the content of the message.
• If you include a signature keep it short. Rule of thumb is no longer than 4 lines. Remember that many people pay for connectivity by the minute, and the longer your message is, the more they pay.
• Just as mail (today) may not be private, mail (and news) are (today) subject to forgery and spoofing of various degrees of detectability. Apply common sense "reality checks" before assuming a message is valid.
• If you think the importance of a message justifies it, immediately reply briefly to an e-mail message to let the sender know you got it, even if you will send a longer reply later.
• "Reasonable" expectations for conduct via e-mail depend on your relationship to a person and the context of the communication. Norms learned in a particular e-mail environment may not apply in general to your e-mail communication with people across the Internet. Be careful with slang or local acronyms.
• The cost of delivering an e-mail message is, on the average, paid about equally by the sender and the recipient (or their organizations). This is unlike other media such as physical mail, telephone, TV, or radio. Sending someone mail may also cost them in other specific ways like network bandwidth, disk space or CPU usage. This is a fundamental economic reason why unsolicited e-mail advertising is unwelcome (and is forbidden in many contexts).
• Know how large a message you are sending. Including large files such as Postscript files or programs may make your message so large that it cannot be delivered or at least consumes excessive resources. A good rule of thumb would be not to send a file larger than 50 Kilobytes. Consider file transfer as an alternative, or cutting the file into smaller chunks and sending each as a separate message.
• Don't send large amounts of unsolicited information to people.
• If your mail system allows you to forward mail, beware the dreaded forwarding loop. Be sure you haven't set up forwarding on several hosts so that a message sent to you gets into an endless loop from one computer to the next to the next.
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• Use mixed case and proper punctuation, as though you were typing a letter or sending mail.
• Don't run off the end of a line and simply let the terminal wrap; use a Carriage Return (CR) at the end of the line. Also, don't assume your screen size is the same as everyone else's. A good rule of thumb is to write out no more than 70 characters, and no more than 12 lines (since you're using a split screen).
• Leave some margin; don't write to the edge of the screen.
• Use two CRs to indicate that you are done and the other person may start typing. (blank line).
• Always say goodbye, or some other farewell, and wait to see a farewell from the other person before killing the session. This is especially important when you are communicating with someone a long way away. Remember that your communication relies on both bandwidth (the size of the pipe) and latency (the speed of light).
• Remember that talk is an interruption to the other person. Only use as appropriate. And never talk to strangers.
• The reasons for not getting a reply are many. Don't assume that everything is working correctly. Not all versions of talk are compatible.
• If left on its own, talk re-rings the recipient. Let it ring one or two times, then kill it.
ce="Arial">If left on its own, talk re-rings the recipient. Let it ring one or two times, then kill it.
• If a person doesn't respill it.
• If a person doesn't respond you might try another tty. Use finger to determine which are open. If the person still doesn't respond, do not continue to send.
• Talk shows your typing ability. If you type slowly and make mistakes when typing it is often not worth the time of trying to correct, as the other person can usually see what you meant.
• Be careful if you have more than one talk session going!
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• Read both mailing lists and newsgroups for one to two months before you post anything. This helps you to get an understanding of the culture of the group.
• Do not blame the system administrator for the behaviour of the system users.
• Consider that a large audience will see your posts. That may include your present or your next boss. Take care in what you write. Remember too, that mailing lists and Newsgroups are frequently archived, and that your words may be stored for a very long time in a place to which many people have access.
• Assume that individuals speak for themselves, and what they say does not represent their organization (unless stated explicitly).
• Remember that both mail and news take system resources. Pay attention to any specific rules covering their uses your organization may have.
• Messages and articles should be brief and to the point. Don't wander off-topic, don't ramble and don't send mail or post messages solely to point out other people's errors in typing or spelling. These, more than any other behaviour, mark you as an immature beginner.
• Subject lines should follow the conventions of the group.
• Forgeries and spoofing are not approved behaviour.
• Advertising is welcomed on some lists and Newsgroups, and abhorred on others! This is another example of knowing your audience before you post. Unsolicited advertising which is completely off-topic will most certainly guarantee that you get a lot of hate mail.
• If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. This will make sure readers understand when they start to read your response. Since NetNews, especially, is proliferated by distributing the postings from one host to another, it is possible to see a response to a message before seeing the original. Giving context helps everyone. But do not include the entire original!
• Again, be sure to have a signature which you attach to your message. This will guarantee that any peculiarities of mailers or newsreaders which strip header information will not delete the only reference in the message of how people may reach you.
• Be careful when you reply to messages or postings. Frequently replies are sent back to the address which originated the post - which in many cases is the address of a list or group! You may accidentally send a personal response to a great many people, embarrassing all involved. It's best to type in the address instead of relying on "reply."
• Delivery receipts, non-delivery notices, and vacation programs are neither totally standardized nor totally reliable across the range of systems connected to Internet mail. They are invasive when sent to mailing lists, and some people consider delivery receipts an invasion of privacy. In short, do not use them.
• If you find a personal message has gone to a list or group, send an apology to the person and to the group.
• If you should find yourself in a disagreement with one person, make your responses to each other via mail rather than continue to send messages to the list or the group. If you are debating a point on which the group might have some interest, you may summarize for them later.
• Don't get involved in flame wars. Neither post nor respond to incendiary material.
• Avoid sending messages or posting articles which are no more than gratuitous replies to replies.
• Be careful with monospacing fonts and diagrams. These will display ="center"> Be careful with monospacing fonts and diagrams. These will display differently on different systems, and with different mailers on the same system.
• There are Newsgroups and Mailing Lists which discuss topics of wide varieties of interests. These represent a diversity of lifestyles, religions, and cultures. There are Newsgroups and Mailing Lists which discuss topics of wide varieties of interests. These represent a diversity of lifestyles, religions, and cultures. Posting articles or sending messages to a group whose point of view is offensive to you simply to tell them they are offensive is not acceptable. Sexually and racially harassing messages may also have legal implications. There is software available to filter items you might find objectionable.
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There are several ways to find information about what mailing lists exist on the Internet and how to join them. Make sure you understand your organization's policy about joining these lists and posting to them. In general it is always better to check local resources first before trying to find information via the Internet. Nevertheless, there are a set of files posted periodically to news.answers which list the Internet mailing lists and how to subscribe to them. This is an invaluable resource for finding lists on any topic. See also references [9,13,15] in the Selected Bibliography.

• Send subscribe and unsubscribe messages to the appropriate address. Although some mailing list software is smart enough to catch these, not all can ferret these out. It is your responsibility to learn how the lists work, and to send the correct mail to the correct place. Although many many mailing lists adhere to the convention of having a "-request" alias for sending subscribe and unsubscribe messages, not all do. Be sure you know the conventions used by the lists to which you subscribe.
• Save the subscription messages for any lists you join. These usually tell you how to unsubscribe as well.
• In general, it's not possible to retrieve messages once you have sent them. Even your system administrator will not be able to get a message back once you have sent it. This means you must make sure you really want the message to go as you have written it.
• The auto-reply feature of many mailers is useful for in-house communication, but quite annoying when sent to entire mailing lists. Examine "Reply-To" addresses when replying to messages from lists. Most auto-replies will go to all members of the list.
• Don't send large files to mailing lists when Uniform Resource Locators (URLs) or pointers to ftp-able versions will do. If you want to send it as multiple files, be sure to follow the culture of the group. If you don't know what that is, ask.
• Consider unsubscribing or setting a "nomail" option (when it's available) when you cannot check your mail for an extended period.
• When sending a message to more than one mailing list, especially if the lists are closely related, apologize for cross-posting.
• If you ask a question, be sure to post a summary. When doing so, truly summarize rather than send an accumulation of the messages you receive.
• Some mailing lists are private. Do not send mail to these lists uninvited. Do not report mail from these lists to a wider audience.
• If you are caught in an argument, keep the discussion focused on issues rather than the personalities involved.
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• In NetNews parlance, "Posting" refers to posting a new article to a group, or responding to a post someone else has posted. "Cross-Posting" refers to posting a message to more than one group. If you introduce Cross-Posting to a group, or if you direct "Followup-To:" in the header of your posting, warn readers! Readers will usually assume that the message was posted to a specific group and that followups will go to that group. Headers change this behaviour.
• Read all of a discussion in progress (we call this a thread) before posting replies. Avoid posting "Me Too" messages, where content is limited to agreement with previous posts. Content of a follow-up post should exceed quoted content.
• Send mail when an answer to a question is for one person only. Remember that News has global distribution and the whole world probably is NOT interested in a personal response. However, don't hesitate to post when something will be of general interest to the Newsgroup participants.
• a something will be of general interest to the Newsgroup participants. >
• Check the "Distribution" section of the header, but don't depend on it. Due to the complex method by which News is delivered, Distribution headers are unreliable. But, if you are posting something which will be of interest to a limited number or readers, use a distribution line that attempts to limit the distribution of your article to those people. For example, set the Distribution to be "nj" if you are posting an article that will be of interest only to New Jersey readers.
• If you feel an article will be of interest to more than one Newsgroup, be sure to CROSSPOST the article rather than individually post it to those groups.n article will be of interest to more than one Newsgroup, be sure to CROSSPOST the article rather than individually post it to those groups. In general, probably only five-to-six groups will have similar enough interests to warrant this.
• Consider using Reference sources (Computer Manuals, Newspapers, help files) before posting a question. Asking a Newsgroup where answers are readily available elsewhere generates grumpy "RTFM" (read the fine manual - although a more vulgar meaning of the word beginning with "f" is usually implied) messages.
• Although there are Newsgroups which welcome advertising, in general it is considered nothing less than criminal to advertise off-topic products. Sending an advertisement to each and every group will pretty much guarantee your loss of connectivity.
• If you discover an error in your post, cancel it as soon as possible.
• DO NOT attempt to cancel any articles but your own. Contact your administrator if you don't know how to cancel your post, or if some other post, such as a chain letter, needs cancelling.
• If you've posted something and don't see it immediately, don't assume it's failed and re-post it.
• Some groups permit (and some welcome) posts which in other circumstances would be considered to be in questionable taste. Still, there is no guarantee that all people reading the group will appreciate the material as much as you do. Use the rotate utility (which rotates all the characters in your post by 13 positions in the alphabet) to avoid giving offence. The Rot13 utility for Unix is an example.
• In groups which discuss movies or books it is considered essential to mark posts which disclose significant content as "Spoilers". Put this word in your Subject: line. You may add blank lines to the beginning of your post to keep content out of sight, or you may rotate it.
• Forging of news articles is generally censured. You can protect yourself from forgeries by using software which generates a manipulation detection "fingerprint", such as PGP (in the US).
• Postings via anonymous servers are accepted in some Newsgroups and disliked in others. Material which is inappropriate when posted under one's own name is still inappropriate when posted anonymously.
• Expect a slight delay in seeing your post when posting to a moderated group. The moderator may change your subject line to have your post conform to a particular thread.
• Don't get involved in flame wars. Neither post nor respond to incendiary material.
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• Clarify any policies your site has regarding its subscription to NetNews groups and about subscribing to mailing lists.
• Clarify any policies your site has about posting to NetNews groups or to mailing lists, including use of disclaimers in .sigs.
• Clarify and publicize archive policy. (How long are articles kept?)
• Investigate accusations about your users promptly and with an open mind.
• Be sure to monitor the health of your system.
• Consider how long to archive system logs, and publicize your policy on logging.

   [1]  Angell, D., and B. Heslop, "The Elements of E-mail Style",

        New York: Addison-Wesley, 1994.

 

   [2]  "Answers to Frequently Asked Questions about Usenet"

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        Maintained by:  netannounce@deshaw.com (Mark Moraes)

        Archive-name: usenet-faq/part1

 

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        from the US house of Representatives gopher, at:

        gopher://gopher.house.gov:70/OF-1%3a208%3aInternet%20Etiquette

 

   [8]  How to find the right place to post (FAQ)

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        ftp://ds.internic.net/rfc/rfc1087.txt

 

   [13] Kehoe, B., "Zen and the Art of the Internet: A Beginner's

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   [14] Kochmer, J., "Internet Passport: NorthWestNet's Guide

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   [19] Martin, J., "There's Gold in them Networks! or Searching for

        Treasure in all the Wrong Places", FYI 10, RFC 1402,

        January 1993. ftp://ds.internic.net/rfc/rfc1402.txt

 

   [20] Pioch, N., "A Short IRC Primer", Text conversion

        by Owe Rasmussen.  Edition 1.1b, February 28, 1993.

        http://www.kei.com/irc/IRCprimer1.1.txt

 

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        Version 2.0.3.  Revised May 15, 1993.

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   [22] "A Primer on How to Work With the Usenet Community"

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   [23] Rinaldi, A., "The Net: User Guidelines and Netiquette",

        September 3, 1992.

 

   [24] "Rules for posting to Usenet"

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        Maintained by:  spaf@cs.purdue.edu (Mark Moraes)

        Archive-name: posting-rules/part1

 

   [25] Shea, V., "Netiquette", San Francisco: Albion Books,

        1994?.

 

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        gopher://nic.merit.edu:7043/00/introducing.the.internet/internet.basics.eric-digest

        gopher://vega.lib.ncsu.edu:70/00/library/reference/guides/tennet



 

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        users and providers", New York, McGraw-Hill, 1995.

 

 

   Sally Hambridge

   Intel Corporation

   2880 Northwestern Parkway

   SC3-15

   Santa Clara, CA   95052

 

   Phone: 408-765-2931

   Fax:   408-765-3679

   EMail: sallyh@ludwig.sc.intel.com